SaaShop answers buyers’ questions related to the SaaS product, processes them, and, if necessary, forwards them to the seller or seeks a response from the seller.
With the Concierge and API service, SaaShop will also manage additional customer services:
- general customer service, such as billing and contract matters
- support for basic deployment
- support and guidance in case of a problem
Support related to the use of the product and technical problems is provided to the buyer by the seller’s own support service. SaaShop directs these inquiries directly to customer support, or requests responses and delivers them to the buyer.